Archive for August 2017

What’s ‘healthy’ about waiting on your money?

In my day, the management gurus led me to believe that an accounts receivable total equal to three months’ production was “healthy.” After all, they reasoned, this will ensure a steady stream of income, which will come in handy if you get sick or take a long vacation. Tell me: what is “healthy” about my…

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When ‘good enough’ simply isn’t good enough

Say your dental practice is in a great location with plenty of new patients walking through the door. When it comes to the level of patient care and customer service you’re providing, you just might be tempted to settle for “good enough.” You’d be wise to rethink that attitude. I practice in far-flung Alaska—where poor…

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On the cover of Time Magazine? Nope!

“Our greatest leaders usually don’t aspire to positions of great fame or public awareness. They choose instead to lead in places where they can make a tangible, meaningful difference in the lives of the people they are called to serve.” —Patrick Lencioni   Recently my mother’s friend of many years—a mild, unassuming man named Vincent—passed away…

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‘Free exams and X-rays? Are you crazy?’

“Are you nuts?” “You could be billing insurance for that!” “It’s easy money!” I’ve heard it all. Still, I continue to offer potential patients free exams and X-rays. Am I crazy? Like a fox. You see, I have removed cost as a barrier for each of these new patients, so that they are able to…

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The Isolite may be great for you, but it sucks for your patients

We use the Isolite instead of a rubber dam to isolate the teeth we are treating. The product’s makers promise “total control of the oral environment,” and the benefits for me are better visibility, better suction, a wider open for seeing and treating, and generally speedier treatment times—all good things for my practice, but hold on.…

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